This Refund & Cancellation Policy applies to all software development, technical support, and integration services purchased from UAE OFFERS LTD ("we", "us") through our website. By placing an order, you agree to the terms outlined below.
1. 14-Day Refund Guarantee
We stand behind the quality of our services. If, within fourteen (14) calendar days of your initial purchase, you are not satisfied with the technical service delivered, you may request a full refund.
To qualify for a refund under this clause:
- The request must be received within 14 days of the original transaction date.
- You must provide a written description of the issue and a reasonable opportunity for us to remediate it first.
- The service must not have been fully delivered or accepted in writing.
2. Refunds on One-Time Projects
For one-time fixed-price projects (such as Frontend Development or Enterprise Solutions):
- If work has not yet started: a full refund is issued.
- If work has commenced but the final deliverable has not been accepted: a partial refund is issued for the unfinished portion, after deducting hours already invested.
- Once the deliverable has been accepted in writing or deployed to production, the project is considered complete and no further refund is available.
3. Refunds on Monthly Subscriptions
For monthly Technical Support subscriptions:
- You may cancel at any time from your account or by emailing support@uaeoffers.co.uk.
- Cancellation takes effect at the end of the current billing period. You retain full access to the service until then.
- If you cancel within the first 14 days of your initial subscription and have not used more than 2 support hours, you are entitled to a full refund of that first month.
- We do not provide partial-month refunds for cancellations made after the first 14 days.
4. How to Cancel a Subscription
To cancel your monthly subscription, choose one of the following methods:
- Send an email to billing@uaeoffers.co.uk from the email address on your account, with the subject line "Cancel Subscription".
- Include your invoice number or account email in the message body.
- You will receive a written confirmation within 1 business day. The cancellation takes effect at the end of your current billing cycle.
5. How to Request a Refund
To request a refund, please email billing@uaeoffers.co.uk with:
- Your invoice number or transaction ID.
- The email address used to purchase the service.
- A brief explanation of the reason for the refund request.
We will respond within 2 business days and, where the request meets the criteria above, issue the refund back to the original payment method within 5–10 business days. The exact timing depends on your bank or card issuer.
6. Non-Refundable Items
The following are not eligible for refund:
- Services that have been fully delivered and accepted in writing.
- Third-party costs incurred on your behalf (such as hosting fees, domain registrations, software licences).
- Monthly subscription periods that have already been fully consumed.
- Requests made more than 14 days after the original purchase, unless required by applicable consumer law.
7. Chargebacks & Disputes
We always prefer to resolve issues directly. If you believe you have been charged in error, please contact us before filing a chargeback with your bank — most issues can be resolved within 1–2 business days. Unjustified chargebacks may result in suspension of future service.
8. Changes to This Policy
We may update this policy from time to time to reflect changes in our services or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.
9. Contact for Billing & Refunds
UAE OFFERS LTD
Company No. 16826721
15541 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom
Billing: billing@uaeoffers.co.uk
Support: support@uaeoffers.co.uk